At Apna Business, we strive to provide our customers with the best shopping experience. However, we understand that sometimes you may need to cancel an order or request a refund. Please read our policy carefully to know how cancellations and refunds work.

Order Cancellation Policy

  • Before Shipment: You can cancel your order within 24 hours of placing it by contacting our customer support. If your order has not been shipped, we will process the cancellation and issue a full refund.
  • After Shipment: Once an order is shipped, cancellation is not possible. However, you may be eligible for a return or refund as per our return policy.

Refund Policy

We offer refunds under the following conditions:

1. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. After verification, we will initiate a refund or replacement as per your preference.

2. Non-Delivery of Product

If your order does not arrive within the estimated delivery time, please reach out to us. We will investigate the issue and provide a resolution, which may include a full refund.

3. Order Not as Described

If the product you receive does not match the description on our website, you can request a return within 7 days of delivery. After reviewing the request, we will process the refund once we receive the returned item.

Refund Processing Time

  • Refunds will be issued to the original payment method used during purchase.
  • Processing time for refunds may take 5-10 business days depending on your bank or payment provider.

Non-Refundable Items

  • Used or damaged products (unless defective upon arrival)
  • Perishable items or customized products
  • Items without original packaging and tags

How to Request a Cancellation or Refund?

  1. Email us at [email protected] with your order details and reason for cancellation/refund.
  2. Attach images (if applicable) for verification.
  3. Our team will review your request and respond within 2-3 business days.

For any further assistance, feel free to contact us.

Owner: Yagwendra Aarya
Contact Number: +91 9520292064
Email: [email protected]